Privacy Policy
1. Who is responsible for processing your data?
The data controller for your personal data is Lunara. We inform you that ownership of this website (the "Website") belongs to Lunara. Accessing and/or using the Website gives you the status of user and implies acceptance, from that access and/or use, of this Privacy Policy.
Users can contact Lunara at the following email address: contactoalveris@gmail.com.
2. Why is Lunara entitled to process data?
Lunara is entitled to process your data for the purpose of providing its services.
Lunara takes the protection of your privacy and personal data very seriously. Your personal information is therefore kept secure and handled with the utmost care.
This Privacy Policy governs access to and use of the service (the "Service") that Lunara makes available to users interested in the services and content hosted on the website.
Regarding consent, users may withdraw it at any time by sending a message to the email address stated in the first section of this Privacy Policy, without this affecting any processing carried out on the basis of consent before its withdrawal.
3. What are the purposes of the processing of your personal data by Lunara?
Your personal data collected by Lunara may be used for the following purposes, according to the consent given in the corresponding registration form:
- Providing the services offered through the website.
- Sending commercial communications and/or newsletters from Lunara. Thus, if the user has consented, their personal data may be used to send commercial communications and/or newsletters by post, telephone, email, SMS/MMS or other equivalent electronic means of communication.
4. Accuracy of the data provided by users
Users guarantee that the personal data they provide is accurate and are responsible for notifying Lunara of any changes to it.
Users will in any case be responsible for the accuracy of the data provided, and Lunara reserves the right to exclude from its registered services any user who has provided false data, without prejudice to any other actions that may be taken under the law.
5. Data retention
The personal data provided will be kept by Lunara as long as the user does not express their wish to unsubscribe from Lunara's services, in order to receive information about the company's services.
Afterwards, if necessary, Lunara will keep the information blocked for the periods established by law.
6. User rights regarding their data
Users have the right to:
- Access their personal data.
- Request the rectification of inaccurate data.
- Request its erasure.
- Request the restriction of the processing of their data.
- Object to the processing of their data.
- Request its portability.
- Not be subject to automated individual decisions.
7. How to exercise your rights
Users can exercise all of these rights at the following email address: contactoalveris@gmail.com, stating the reason for their request and providing a copy of their ID.
Without prejudice to any other administrative remedy or legal action, users have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement, if they consider that the processing of their personal data does not comply with the regulations, as well as if they are not satisfied with the exercise of their rights.
The supervisory authority with which the complaint has been lodged will inform the complainant of the progress and outcome of the complaint.
8. Data security
The protection of users' privacy and personal data is very important to Lunara.
Therefore, Lunara does everything in its power to prevent your data from being misused, allowing access to it only to authorised personnel.
Lunara maintains security levels for the protection of personal data in accordance with the applicable regulations and has put in place all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data that users provide through the website, without prejudice to informing you that security measures on the Internet are not impregnable.
Lunara undertakes to comply with its duty of secrecy and confidentiality regarding personal data in accordance with the applicable legislation, as well as to give it secure treatment in any international data transfers that may take place.
For those services on the website that require registration as a user, a password must be chosen. Users are responsible for keeping this password confidential, as well as for all activities that take place in the session started with their username and password.
Users undertake to notify Lunara as soon as possible of any unauthorised use of their username and/or password or any other security breach.
Lunara will not be liable for any damages that may arise from the user's failure to comply with this obligation.
9. Review of the Privacy Policy
Lunara reserves the right to review its Privacy Policy at any time it considers appropriate.
For this reason, we ask you to review this Privacy Policy periodically to read the most recent version.
However, any change to this Privacy Policy will be communicated to the user.
10. Links to websites
The Lunara website may contain links to the websites of third-party companies and entities.
Lunara is not responsible for how these companies handle the protection of privacy and personal data, so we recommend that you read carefully the privacy policy statements of these websites, which are not owned by Lunara, regarding the use, processing and protection of personal data.
The conditions offered by these websites may not be the same as those offered by Lunara.
11. Enquiries
If you have any questions about this Privacy Policy or the processing of your data, please contact Lunara by email at: contactoalveris@gmail.com.
12. Acceptance and consent
Users declare that they have been informed of the conditions on personal data protection, accepting and consenting to the processing of their data by Lunara in the manner and for the purposes indicated in this Privacy Policy.
SMS marketing and notifications
We value your privacy and the information you agree to share in connection with our SMS marketing service.
We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers and transactional texts, including review requests from us.
Our website uses cookies to keep track of the items you place in your shopping cart, even after you have left the checkout process.
This information is used to determine when to send cart reminder messages by SMS.